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Quality policy

1. Purpose

 

This Quality Policy defines how Comactiva Language Partner (“Comactiva”) ensures  consistent, measurable, and scalable language quality across all localization and translation services.

The policy formalizes Comactiva’s commitment to integrating quality into every stage of its delivery model through structured processes, objective metrics, advanced technology, and human expertise at the core.

2. Policy Statement

 

Comactiva is committed to delivering language services that meet or exceed agreed customer requirements by embedding quality assurance into all operations. Quality is not treated as a final checkpoint, but as an integral component of our workflows, assets, and decision‑making.

 

Our quality approach is based on three core pillars:

 

1. Quality Metrics – objective, continuous, and scalable measurement of quality

2. Quality Framework – curated language assets and controlled workflows

3. Human at the Core – specialized localization and language expertise

3. Scope

 

This policy applies to:

  • All translation and localization projects delivered by Comactiva

  • All languages, domains, and content types

  • All internal staff, localization specialists, and external language experts engaged by Comactiva 

4. Principles of Quality Management 

  • Comactiva’s quality management is guided by the following principles:

  • Measurability – Quality must be objective, trackable, and data‑driven

  • Consistency – Outputs must align with established language assets, terminology, and tone of voice

  • Scalability – Quality must be maintained regardless of volume or complexity

  • Traceability – All validation, changes, and decisions must be auditable

  • Continuous Improvement – Every delivery contributes to better future outcomes

5. Quality Metrics

 
5.1 Quality Assurance Process
 

All translations undergo a standardized Quality Assurance (QA) process using advanced AI‑driven quality tools.

These tools:

  • Compare source and target segments

  • Verify terminology coherence with approved term bases

  • Detect spelling, punctuation, and formatting issues

  • Validate tags and technical elements

5.2 Quality Performance Score (QPS)
 

Comactiva applies the Phrase Quality Performance Score (QPS) as a core quality 
metric.

  • AI‑driven scoring system ranging from 0–100

  • Built on the Multidimensional Quality Metrics (MQM) industry standard

  • Provides fast, objective, and comparable quality evaluation

The QPS enables:

  • Cost optimization by applying human review only where quality thresholds require it

  • Machine translation optimization through data‑driven insights that improve engines, workflows, and settings 

5.3 Multidimensional Quality Metrics (MQM)
 

MQM provides a structured and standardized framework for classifying translation errors.

  • Reduces subjectivity in quality evaluation

  • Enables consistent comparison across projects and languages

  • Produces actionable data for continuous quality improvement

6. Quality Framework

 
6.1 Language Assets
 

High‑quality language assets are the foundation of Comactiva’s quality framework.

These assets function as a single source of truth and are continuously:

  • Curated

  • Optimized

  • Validated

Language assets ensure consistency, efficiency, and quality across all deliveries.

6.2 Tailored Workflows
 

Comactiva designs workflows that are adapted to:

  • Content type

  • Customer requirements

  • Business objectives

This ensures the most appropriate quality approach for each use case, stakeholder, and localization scenario.

6.3 Continuous Feedback Loops
 

All validation and review activities feed back into the language assets.

This approach:

  • Improves future outputs

  • Increases automation potential

  • Reduces manual effort over time 

6.4 Traceability and Control
 

Quality is supported by:

  • Modern localization technology

  • Defined standards and guidelines

  • Systematic and documented quality controls

This guarantees traceability, compliance, and repeatable outcomes.

7. Human at the Core

 
7.1 Localization Specialists
 

Dedicated Localization Specialists are responsible for:

  • Enforcing the Quality Framework

  • Aligning localization strategies with customer goals

  • Designing and optimizing workflows

  • Curating and enriching language assets

Their role ensures quality, scalability, and efficiency across all projects.

7.2 Local Language Experts
 

When required, Comactiva engages Local Language Experts who provide:

  • Native‑level linguistic competence

  • Subject‑matter expertise in relevant domains

  • ISO compliant LSPs or freelancers where required

Strict policies and procedures govern the selection of these experts, who are carefully  matched to each customer’s industry, content type, and tone of voice requirements.

Human expertise is a central component of Comactiva’s quality model.

8. Governance and Responsibility

 

Overall responsibility for quality lies with Comactiva’s localization management,  supported by:

  • Dedicated Localization Success Managers

  • Controlled workflows and validation structures

  • Documented quality criteria and KPIs

All personnel involved in service delivery are accountable for adhering to this Quality Policy.

9. Continuous Improvement

 

Comactiva continuously analyzes quality data, metrics, and customer outcomes to:

  • Improve language assets

  • Optimize workflows and automation

  • Increase consistency and efficiency 

Proven quality outcomes enable customers to reduce or eliminate internal review efforts over time.

10. Policy Review

 

This Quality Policy is reviewed regularly to ensure continued relevance, effectiveness, and alignment with customer expectations, industry standards, and technological developments.

 

For more detailed information; we refer to our updated Terms of Service and Privacy 
policy. For IT Security please see Security and Legal | Phrase.

This Quality Policy was updated on 20 August 2026.