Help Center

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How to Access the Portal

Have questions? Reach out to your Localization Success Manager.

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How to translate text

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How to Translate Files

1. Select the Correct Language Pair

   • Avoid using Auto detect, choose the exact language code tied to your language data, term databases, and translation memories.

   • Correct source and target codes ensure stored terminology and translation memory are applied.

   • If unsure, contact your Localization Success Manager (LSM).

2. Translation Engines

   • MT Auto-select automatically chooses the most suitable engine (e.g., DeepL, Phrase MT, Rozetta).

   • For better accuracy, connect Custom Engines trained on your company’s language data (optional add-on, reach out to your LSM for more information).

3. Supported Formats & Limits

   • The portal supports 15+ formats including PDF, PPTX, SRT, XML (max 40 MB).

   • New formats are added regularly. check the info icon or contact your LSM for more information.

   • Be mindful of your monthly MTU limit and avoid unnecessary uploads.

   • Click Upload or drag your file into the portal.

   • Click Translate and wait for processing.

   • The translated file will keep the same layout and format as the source.

   • Review the QPS (quality performance score).

   • Download your translated file.

4. Support

   • For help with language selection, file formats, quality checks, or MTUs, contact your LSM.

Have questions? Reach out to your Localization Success Manager.

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Understanding the QPS Score

1. What is QPS?

   • QPS (Quality Performance Score) is a system-generated estimate of translation quality.

   • It considers factors such as terminology accuracy, grammar, style consistency, and how well the output matches your company’s language data and tone of voice.

   • Higher scores indicate a greater likelihood that the translation will require little or no editing.

2. Where to Find It

   • The QPS is shown alongside your translated file.

   • Scores are displayed as a percentage, higher means better predicted quality.

3. How to Interpret QPS

   • QPS is a guide, not a rule.

   • What counts as “good enough” depends on your quality requirements, content type, and audience.

   • Legal documents may require higher scores and more thorough quality assurance.

   • Internal documents may be acceptable with a lower score if they are still clear and accurate.

   • A score that works well for one project may not be sufficient for another, if you need help defining our quality assuring a translated file, reach out to your LSM.

4. Improving QPS

   • If you notice consistently low scores, contact your Localization Success Manager (LSM).

   • They can help update your language data and advise what steps you can take forward.

    

   Have questions? Reach out to your Localization Success Manager. 

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How to Find Recent Translations

1. Storage Duration

   • All completed translations are stored in the portal for 30 days under the Previous Translations section.

   • This allows you to quickly locate and download them without re-translating, saving time and maintaining consistency.

   • Previously translated files will be stored in their original format whilst previously translated text will be stored in the .txt format

2. Accessing Previous Translations

   • Log in to the Instant AI Portal.

   • From the main dashboard, navigate to the Previous Translations area in the top right corner.

   • You will see a list of files and text translated in the last 30 days.

3. Downloading Files

   • Locate the translation you need.

   • Click to download the translated text or file.

   • The file will keep the same layout and formatting as when it was first translated.

4. When to re-translate

   • Past translations reflect the language data available at the time they were created.

   • If your language data have been updated since, consider re-uploading and translating the file again to align with current standards.

5. Support

   • Have questions? Reach out to your Localization Success Manager.