Help Center

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How to Access the Portal

Have questions? Book a Check-In with your Localization Success Manager.

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How to translate text

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How to Translate Files

1. Select the Correct Language Pair

   • Avoid using Auto detect—choose the exact language code tied to your language data, term databases, and translation memories.

   • Correct source and target codes ensure stored terminology and translation memory are applied.

   • If unsure, contact your Localization Success Manager (LSM).

2. Translation Engines

   • MT Auto-select automatically chooses the most suitable translation engine.

   • For better accuracy, connect Custom Engines tailored to your company’s tone and language use (optional add-on, ask your LSM).

3. Supported Formats & Limits

   • Supports 15+ formats including PDF, PPTX, SRT, XML (max 40 MB).

   • New formats are added regularly—check the info icon or ask your LSM.

   • Be mindful of your monthly MTU limit and avoid unnecessary uploads.

4. Translating a File

   • Click Upload or drag your file into the portal.

   • Choose your target language.

   • Click Translate and wait for processing.

   • The translated file will keep the same layout and format as the source.

   • Review the QPS score (quality estimate).

   • Download your translated file.

5. Text Translation Option

   • You can also copy-paste text from the file into the portal for translation—useful for small sections or quick edits without uploading the entire file.

6. Support

   • For help with language selection, file formats, quality checks, or MTUs, contact your LSM.

Have questions? Book a Check-In with your Localization Success Manager.

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Understanding the QPS Score

1. What is QPS?
   
   

QPS (Quality Prediction Score) is a system-generated estimate of translation quality.

It considers factors such as terminology accuracy, grammar, style consistency, and how well the output matches your company’s language data and tone of voice.

Higher scores indicate a greater likelihood that the translation will require little or no editing.

2. Where to Find It
   
   

The QPS score is shown alongside your translated file or text.

Scores are typically displayed as a percentage—higher means better predicted quality.

3. How to Interpret QPS
   
   

QPS is a guide, not a rule.

What counts as “good enough” depends on your quality requirements, content type, and audience.

Marketing campaigns may require higher scores and more thorough review.

Internal documents may be acceptable with a lower score if they are still clear and accurate.

A score that works well for one project may not be sufficient for another—take your own approach to defining quality.

4. Improving QPS
   
   

If you notice consistently low scores, contact your Localization Success Manager (LSM).

They can help update your language data or term bases and advise whether a Custom Engine could improve results.

5. Using QPS in Your Workflow
   
   

Use QPS to prioritize review efforts.

Check lower-scoring content first, then review higher-scoring content for lighter edits.

6. Support
   
   

For questions about QPS or how to apply it to your workflow, contact your LSM.

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How to Find Recent Translations

1. Storage Duration

All completed translations are stored in the portal for 30 days under the Previous Translations section.

This allows you to quickly locate and download them without re-translating, saving time and maintaining consistency.

2. Accessing Previous Translations
   
   

Log in to the Instant AI Portal.

From the main dashboard, navigate to the Previous Translations area.

You will see a list of files translated in the last 30 days.

4. Downloading Files
   
   

Locate the translation you need.

Click to download the translated file in its original format.

The file will keep the same layout and formatting as when it was first translated.

5. When to Re-translate
   
   

Past translations reflect the language data and translation memories available at the time they were created.

If your term bases or translation memories have been updated since, consider re-uploading and translating the file again to align with current standards.